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This page requires Javascript. I have a Canon Lide50 also. Warranty repair or replacement shall not extend the original warranty period of the Product. Follow the instructions to install on your computer. Thanks for your help, I really appreciate it!

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I had success, but extra troubleshooting problems I thought I would share. But then nothing either from vuescan or from photoshop. Ilde there any way to uninstall the program i did install? Click “Add” to insert your video.

fixed : use unsupported scanner in OSX El_Capitan |

The answer to your uninstall-question is at the bottom of the original post: Thanks for your effort. Thanks for the fialed Any idea how to fix the problem??

Have unplugged the scanner and restarted my mac several times but no luck. Answer questions, earn points and help others Answer questions. When I try to click Scan, there appears “Failed falied open driver”.

This may not be on point, but my problem is as follows: Sorry to hear that. Thank you for great job!


Most of the time, it will work if you just redo from start and install again. If you still have an idea how I could use the old scanner, I would be delighted. Notify me of new posts via email. Can’t find the answer on Canon’s site, does anyone know a fix? If this is faled case, you should download and install Toolbox from Canon’s website. How do you un-install all of these files completely?

fixed : use unsupported scanner in OSX 10.10 Yosemite

I did some more searching and Canon says the scanner absolutely will not work with Yosemite The Product is warranted against defects in materials and workmanship under normal use and service a faile a period of one 1 year from the date of original purchase when delivered to you in new condition in its original container or b for 90 days from the date of original purchase for refurbished Products. Previously I had El Capitan and it worked fine.


Hi, Its a brand new computer running bit windows.

Chrome A grey bar will appear at the bottom of your browser window which will contain your download. Apple is annoying, huh.

fixed : use unsupported scanner in OSX 10.11 El_Capitan

Many thanks for hanging in there with me in an effort to use this scanner again. The scanner should be recognized automatically.

The same driver is used in both installations. Thank canosca very much! Add Your Answer Tips for a great answer: This site uses Akismet to reduce spam.

Unable to open TWAIN source Solved – Windows 10 Forums

How can this be resolved. Do you have any other suggestions?

Modify your browser’s settings to allow Javascript to execute.