Input Devices


If the problem is still the same, contact our customer support for assistance. Check if your laptop recognizes the mouse or not in the Device Manager. Unfortunately, we do not offer global warranty on our products. Try to change the battery first. Feedback We appreciate your feedback for your Genius product user experience Support geniusnet.

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If you have any other questions, contact customer support for assistance. The mouse is not detected. The mouse is 2.

Mouse will stop working when moving or the cursor jumps randomly for no reason. How do I install the driver Ergo in Windows 8? Change the place where you use the mouse, test whether the frequency is affected by another device or not.

The supported OS is always shown on the package. If yes, move the AP router farther away from receiver, and also move the mouse closer to receiver. But if it is not a wireless mouse, the mouse is broken. The dongle, KB, and mouse require a code pairing process.

I bought a Genius product seven days ago. We judge that the witch is broken, please contact customer support for assistance.


Only if the model has a special function or Macro key setting is when you need to install the driver. S so that means no driver is required always check that package contents. The double click is a button switch problem if you did not use any other egnius to update it. We have some problems with your product.

I cannot find the driver that supports my device, I am hoping you can develop a driver which can work with the latest versions of Windows and other systems. If it is not working after changing the battery, try to turn the mouse switch off and on again. How do I solve this problem?

Genius ERGO T555 Silver

If you cannot find the driver on our website that is higher than your OS, that means there is no driver compatible with your O.

You can log in into your Amazon account and generate a Amazon return label.

What is your global warranty on your products? Tried to put in a new battery, change the USB port on my laptop, but the issue is still the same. If the problem is still the same, contact our customer support for assistance. One receiver is mapped with one KB, so if the dongle receiver is lost, unfortunately, it is not replaceable.


My laptop cannot detect the product and the cursor is not moving in Windows 7, why? Check if your device is a plug-n-play device or not.

How do I solve this? You can also try it on a different laptop or another USB port to exclude the battery low problem. Check if your laptop recognizes the mouse or not in the Device Manager. I need a service manual to check for potential problems, so can repair it ourselves.

ITsvet | Genius Ergo T MiĊĦevi

There is no driver for Windows 8 or later version. Is there anything I can do? If yes, there is no need to install a driver. Tried to change batteries, even downloaded drivers from your website, geenius nothing changes.