Use the cable that was included with the scanner. Automatic document feeder firmware version: Raise the lever and allow the roller assembly to drop away from the bottom of the roller drive shaft. In such a case, it is possible that the paper will not feed properly into the ADF, especially for large stack-size or lots of pages being fed. The Virtual Agent is currently unavailable.

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This page requires Javascript. Europe, Middle East, Africa. Check the cables Verify that the cable connections are in working order.

Any damage to these parts can cause paper jams, miss-feeds, or multiple page feeds. Try uninstalling and then reinstalling the HP scanning drivers and utilities. The Figure below shows the location and appearance of the tiny Sensor Flag.

HP Scanjet N8400 series Flatbed Document Scanner – Paper does not feed from the ADF

This page requires Javascript. Use to scan typed documents with full-featured optical character recognition OCR to create editable text that can be saved in a variety of file formats. This roller assembly is also called the Bogy.

Most of the time, re-assembly of the Bogy can be done according to the following instructions. Issue Clean Out Zone. The white strips and glass should be cleaned using a dry soft, lint-free cloth. Javascript is disabled in this browser. They meet the minimum requirement for the scanner to work properly. Ensure the cable is securely connected in the back of scanber scanner.


If the ecanner does not work, uninstall and then reinstall the HP Scanjet drivers and utilities. How does HP install software and gather data? This section describes the scanning and document-management software programs that come with the scanner.

Clear out any stuck paper and objects inside. Scnner the problem persists after verifying the above items, try the following:. Uninstall and then reinstall the HP Scanjet drivers and utilities If checking the scanner cable connections did not solve the problem, the problem might have occurred because of an incomplete installation.

Close n8040 automatic document feeder ADF hatch. If the power cable is connected to a surge protector, ensure that the surge protector is plugged into an outlet and turned on. See the shaft path noted in green, and the hooks circled in blue. Leave the scanner directly connected to the computer. The trident icon on the USB cable faces up when the cable is properly connected to the scanner.

HP Scanjet N series Flatbed Document Scanner – Clean the ADF window | HP® Customer Support

Please try again shortly. Indicates the total number of scans over the life of the scanner. Power cable The power cable is connected between the scanner and a power outlet.


Follow these steps to resolve the error:.

HP Scanjet N8400 series Flatbed Document Scanner – Included software

Use to create high-quality scans scannwr multi-page documents and to automate scanning tasks you perform often. Accessory cable The accessory cable is connected between the automatic document feeder ADF in the scanner lid and the scanner base.

Javascript is disabled in this browser. Examples showing large and small paper-pieces and paper-clip and staples found in the Hpp. With the Roller assembly down, depress the button centered in the middle of the black cover while raising the mechanism with the large blue-green lever. First, open the ADF Hatch as shown in the Figure below and clear out any paper bp stuck objects found inside similar to the steps and examples for the Clean Out Zone.